At CabPoint, we understand that plans may change, and unforeseen circumstances may arise. We strive to provide flexibility and convenience for our valued customers. Please take a moment to review our cancellation policy to ensure a smooth and transparent experience.
1. Cancellation Timeframe:
- Standard Rides: Customers can cancel their booking up to 24 hour before the scheduled pickup time with no cancellation fee.
- Airport Transfers and Special Events: For airport transfers and special events, cancellations must be made at least 24 hours in advance.
2. Cancellation Fees:
- Cancellations made within the specified timeframe are not subject to any cancellation fees.
- Late cancellations or no-shows may be subject to a cancellation fee equivalent to a portion of the booked ride.
3. Refund Policy:
- Cancellation fees, if applicable, will be deducted from the refund amount.
- Refunds will be processed within 7 business days through the original payment method.
4. How to Cancel:
- Customers can cancel their bookings by our CabPoint website or contacting our customer support.
- For immediate assistance or last-minute changes, please contact our customer support hotline.
5. Exceptional Circumstances:
- We understand that certain situations are beyond your control. In case of emergencies or unexpected events, please contact our customer support team, and we will do our best to assist you.
6. Rescheduling:
- If your plans change, you may have the option to reschedule your ride, depending on vehicle availability. Contact our customer support for assistance with rescheduling.
CabPoint is committed to providing transparent and customer-friendly policies. We appreciate your understanding and cooperation. For any further inquiries or assistance, please don’t hesitate to contact our customer support team at support@cabpoint.in or Contact our customer support +91 9999 281412.